Tech Support
Our Tech Support services are available 24 hours a day, seven days a week. Our agile, approachable and accountable team will ensure to get you the best solution in minimum time possible.
Telephonic support
If you need support, help is just a phone call away. A dedicated, round-the-clock helpline is on standby to answer any question you may have, 24/7.
You can get in touch with a tech support executive at +91 20 265 19030 / +91 20 265 19031. Alternatively, International client can reach us at +91 20 265 19050.
Online Support
We provide 24/7 technical support to all clients. All technical support enquiries are generally answered within 2 hours or less. Assistance from the support department within 24 hours is guaranteed. Technical support is provided through our "Support Ticket System".
Our ticket system is support provided by all of our techs around the globe. This method of support carries the fastest response times and also provides you and our staff with a detailed history. Domestic clients can write in to techsupport@bsmart.in and international client can reach us at intsupport@bsmart.in
Customer Orientation
We place customer service at the very top of our list of priorities, and we have invested heavily both in technology and in training our people to provide you with the service you expect. We aim to answer all telephone calls within four rings - and by a human being, not an auto-attendant, so you won’t have to navigate through endless menus. Email enquiries are responded to typically within 24 hours. We believe a customer is for life, and we aim to maintain a relationship and adapt our service to meet your developing needs.